Soft or hard skills, remote or classroom based learning, driving, technical or management, STIB offers a wide range of training to its employees. In 2021, it provided 550,041 hours of training. This is an impressive figure and testament to the department's resilience and creativity in the context of a health crisis.

While it is important to note the speed with which a range of quality distance learning courses have been offered, the majority of STIB staff work in the field. This is why state-of-the-art training in person in the very specific areas of driving, maintenance, electricity and safety has also been provided in-house.

Driving alone accounts for the majority of training hours, provided in-house by two centres: CEFOR (which trains bus and tram drivers) and the Metro Training Centre (MTC, which trains metro drivers). Despite the health crisis, the trainers did everything they could to maintain and adapt the training courses to the new standards imposed by the health crisis. The STIB Academy oversees the organisation of other training courses: handling equipment, software, languages, interpersonal skills, project management, etc.

Languages are an important part of the training programme in Brussels, which is why STIB has launched its TaalPLANgue. As the name implies, this is a comprehensive language training plan, aimed at providing the tools for learning the 2^nd national language throughout the company. In 2021, it trained 940 people. All employees also have access to an online platform for customised language learning.

Diversity is central to STIB's values. It is the result of a well-established corporate culture which the company is keen to maintain at all costs, as it constitutes its wealth, the key to success, harmony and well-being at work.

The first strategic diversity plan was completed at the end of 2021. It defined practical actions to accompany and support diversity in all its forms (in terms of culture, language, gender, age, appearance, sexual orientation...). In line with this strategy, a new action plan for the next two years is currently being validated.

STIB is proud to have been one of the first Belgian companies to initiate an open dialogue about sexism through a major awareness campaign for its staff. The workplace does not escape the stereotypes deeply rooted in our societies. Raising awareness is a first step in identifying, recognising and combating these prejudices and enabling everyone to feel respected in their professional and private lives.

STIB has also embarked on a process of revising its neutrality policy in order to allow, in the long term, the wearing of certain symbols of religious or philosophical beliefs in the company, while ensuring that the service provided to the citizen remains neutral and that everyone's freedom of opinion is guaranteed in the workplace. In order to carry out the various aspects of this mission successfully and encourage support for change within the company, STIB is supported by external expertise. A call for tenders for a framework agreement for services was issued in July 2021.