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    Activity report 2021

This sitemap is currently filtered by :
You can filter this sitemap using the
  • #2021 HIGHLIGHTS
    • Key figures
    • Editorial
  • Customers
    • 2021 Barometer
      • Satisfied customers
      • How is satisfaction measured?
    • Passenger numbers
      • 273.8 million journeys
      • Distribution of journeys by mode
    • Kilometres travelled
      • New lines and new vehicles
    • Capacity
      • 9.4 billion places-kilometres
    • STIB responds
      • Cleaning of vehicles
      • Free STIB to vaccination centres
      • A campaign to say "thank you"
      • Get Back campaign
    • Different travel packages
      • An innovative buying experience
      • 3.6 million contactless validations
      • The school pass was reduced to 12 euros
      • The Brupass XL is born
    • Customer-focused information
      • STIB in the digital age
      • 1.25 million downloads of the STIB app
      • MoveBrussels
      • STIB launches on TikTok
    • Support during works
      • Passengers, residents and traders at the heart of the projects
      • A new station close to the Gare du Midi
      • The Albert construction site open to the public
      • Citizen participation at the heart of the NOH tram project
  • Company
    • Financial resources
      • Revenue
      • Expenditure
      • Investments
    • The STIB is developing its network
      • A very eventful year
      • Line 9 is 4 stops longer
      • Bus 52, 74 and many other new features with the Bus Plan
      • The Metro 3 project is progressing well
      • A new milestone for tram line 10
      • Tour & Taxis tram route defined
      • Moving closer to new signage for the metro
    • The STIB maintains its network
      • Tracks, stations, depots... A network needs maintenance
      • Track replacement
      • Usine centrale refurbished
      • The 71 bus is faster
    • The STIB updates its fleet
      • Metro, tram and bus: all modes have been pampered in 2021
      • The new M7 trains on the network
      • Refurbishment of old trains
      • Delivery of the first "Tram New Generation"
      • The return of the Tram Experience
      • The STIB tests a hydrogen bus
      • The last hybrid buses arrive on the network
      • The first 100% electric tourist bus service with Tootbus
    • The STIB adapts its depots
      • The STIB inaugurates its third metro depot in Erasme
      • The depot avenue du Roi prepares for the arrival of new trams
    • Grouping together the dispatching centres
      • The dispatching centres of the STIB and Brussels Mobility together
    • Station renovations
      • A new look for De Brouckère, Clemenceau and Roodebeek
      • De Brouckère, a brand new station in the heart of the capital
      • Clemenceau lighter and more pleasant
      • Greater accessibility at Roodebeek
      • Commercial offering in stations
    • Service quality
      • The customer at the heart of the quality approach
      • How is quality of service measured?
      • Who is behind the mystery shoppers?
      • Operational performance
  • Collaborators
    • Human resources
      • STIB staff on the front line
      • More staff serving passengers
      • STIB continues to employ more women
      • Breakdown of staff by age and seniority
      • Top Employer 2021
    • Recruitment
      • 760 vacancies in 2022
    • A first job at STIB
      • Multimodal staff member: a springboard for employment
      • The Young Starter programme to recruit technical profiles
    • Training
      • Cultivating talent in all circumstances
      • 600 people trained to drive in 2021
      • Training and recruiting, a winning formula
      • Tailored e-learning
      • A new leadership model
      • A new training centre
    • Diversity
      • Diversity at the core of our values
      • Difference, added value for the company
    • Employee well-being
      • Prevention and support
      • Social advisors present on all fronts
      • A new policy for remote working
      • A new remuneration policy
  • Responsibility
    • Economic commitment
      • Participating in investments
    • Environmental commitment
      • Commitment to the planet
      • STIB runs for climate
      • ISO 14001 certification for STIB
      • Energy performance
      • Repair Café, upcycling... STIB focuses on recycling
    • Societal commitment
      • Contributing to city life
      • Feminisation of stations for Women's Rights Day
      • Safer buses with camera mirrors
      • STIB supports flood victims
      • Campaigns to raise passenger awareness
      • STIB considerate to the well-being of young people
      • Help for the most disadvantaged more necessary than ever
    • Accessibility
      • On the way to a more accessible network
      • All daytime bus routes now "AccessiBus"
      • Trams are also more accessible
  • Briefly
    • STIB’s vision
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics

Topics

  • Highlights
  • Customers
  • Company
  • Collaborators
  • Responsibility
  • Briefly
  • Statistics
This sitemap is currently filtered by :
You can filter this sitemap using the
  • #2021 HIGHLIGHTS
    • Key figures
    • Editorial
  • Customers
    • 2021 Barometer
      • Satisfied customers
      • How is satisfaction measured?
    • Passenger numbers
      • 273.8 million journeys
      • Distribution of journeys by mode
    • Kilometres travelled
      • New lines and new vehicles
    • Capacity
      • 9.4 billion places-kilometres
    • STIB responds
      • Cleaning of vehicles
      • Free STIB to vaccination centres
      • A campaign to say "thank you"
      • Get Back campaign
    • Different travel packages
      • An innovative buying experience
      • 3.6 million contactless validations
      • The school pass was reduced to 12 euros
      • The Brupass XL is born
    • Customer-focused information
      • STIB in the digital age
      • 1.25 million downloads of the STIB app
      • MoveBrussels
      • STIB launches on TikTok
    • Support during works
      • Passengers, residents and traders at the heart of the projects
      • A new station close to the Gare du Midi
      • The Albert construction site open to the public
      • Citizen participation at the heart of the NOH tram project
  • Company
    • Financial resources
      • Revenue
      • Expenditure
      • Investments
    • The STIB is developing its network
      • A very eventful year
      • Line 9 is 4 stops longer
      • Bus 52, 74 and many other new features with the Bus Plan
      • The Metro 3 project is progressing well
      • A new milestone for tram line 10
      • Tour & Taxis tram route defined
      • Moving closer to new signage for the metro
    • The STIB maintains its network
      • Tracks, stations, depots... A network needs maintenance
      • Track replacement
      • Usine centrale refurbished
      • The 71 bus is faster
    • The STIB updates its fleet
      • Metro, tram and bus: all modes have been pampered in 2021
      • The new M7 trains on the network
      • Refurbishment of old trains
      • Delivery of the first "Tram New Generation"
      • The return of the Tram Experience
      • The STIB tests a hydrogen bus
      • The last hybrid buses arrive on the network
      • The first 100% electric tourist bus service with Tootbus
    • The STIB adapts its depots
      • The STIB inaugurates its third metro depot in Erasme
      • The depot avenue du Roi prepares for the arrival of new trams
    • Grouping together the dispatching centres
      • The dispatching centres of the STIB and Brussels Mobility together
    • Station renovations
      • A new look for De Brouckère, Clemenceau and Roodebeek
      • De Brouckère, a brand new station in the heart of the capital
      • Clemenceau lighter and more pleasant
      • Greater accessibility at Roodebeek
      • Commercial offering in stations
    • Service quality
      • The customer at the heart of the quality approach
      • How is quality of service measured?
      • Who is behind the mystery shoppers?
      • Operational performance
  • Collaborators
    • Human resources
      • STIB staff on the front line
      • More staff serving passengers
      • STIB continues to employ more women
      • Breakdown of staff by age and seniority
      • Top Employer 2021
    • Recruitment
      • 760 vacancies in 2022
    • A first job at STIB
      • Multimodal staff member: a springboard for employment
      • The Young Starter programme to recruit technical profiles
    • Training
      • Cultivating talent in all circumstances
      • 600 people trained to drive in 2021
      • Training and recruiting, a winning formula
      • Tailored e-learning
      • A new leadership model
      • A new training centre
    • Diversity
      • Diversity at the core of our values
      • Difference, added value for the company
    • Employee well-being
      • Prevention and support
      • Social advisors present on all fronts
      • A new policy for remote working
      • A new remuneration policy
  • Responsibility
    • Economic commitment
      • Participating in investments
    • Environmental commitment
      • Commitment to the planet
      • STIB runs for climate
      • ISO 14001 certification for STIB
      • Energy performance
      • Repair Café, upcycling... STIB focuses on recycling
    • Societal commitment
      • Contributing to city life
      • Feminisation of stations for Women's Rights Day
      • Safer buses with camera mirrors
      • STIB supports flood victims
      • Campaigns to raise passenger awareness
      • STIB considerate to the well-being of young people
      • Help for the most disadvantaged more necessary than ever
    • Accessibility
      • On the way to a more accessible network
      • All daytime bus routes now "AccessiBus"
      • Trams are also more accessible
  • Briefly
    • STIB’s vision
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics
  • Highlights
    • Key figures
    • Editorial
  • Customers
    • 2021 Barometer
    • Passenger numbers
    • Kilometres travelled
    • Capacity
    • STIB responds
    • Different travel packages
    • Customer-focused information
    • Support during works
  • Company
    • Financial resources
    • The STIB is developing its network
    • The STIB maintains its network
    • The STIB updates its fleet
    • The STIB adapts its depots
    • Grouping together the dispatching centres
    • Station renovations
    • Service quality
  • Collaborators
    • Human resources
    • Recruitment
    • A first job at STIB
    • Training
    • Diversity
    • Employee well-being
  • Responsibility
    • Economic commitment
    • Environmental commitment
    • Societal commitment
    • Accessibility
  • Briefly
    • STIB’s vision
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics
  • Financial report

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